Accessibility in Carnuntum

Roman City Quarter (limited accessibility)

From the parking lot, you can reach the ticket office and wheelchair barrier-free via gravel paths that are flat and easy to navigate to a central information island in the grounds. From here you have a view of the Roman quarter and can experience the interior of the reconstructed houses via a recorded film.
The faithfully reconstructed Roman houses have a few steps and uneven surfaces. The Roman road surrounds these houses and is only partially accessible with wheelchairs and baby carriages.
With the help of mobile lightweight carbon ramps (length 208.5 cm, inner width 76 cm, load capacity 350 kg, weight 7 kg), the Roman baths and the villa urbana can be easily experienced. These mobile ramps, as well as wheelchairs, are available at the ticket office and at several points in the grounds.
We kindly ask you to notify us by telephone a few days before your visit and find out about the conditions on site. Groups with booked guided tours are requested to inform us of their requirements at the time of booking. There is a disabled toilet at the main entrance and in the sanitary building on the grounds and in our museum restaurant.

Military City's Amphitheatre

From the car park you can reach the ticket office and the exhibition room. Assistance will be necessary to access the arena via the lawn. There are no toilets available for the disabled. 

Museum Carnuntinum

The Museum Carnuntinum is entirely accessible for wheel chair users. For getting to the first floor you can use a stairlift. Also a wheelchair is available for you. The ground floor is equipped with a rest-room for the physically disabled. A disabled toilet is located on the ground floor.

All locations have mobile induction loops at the ticket office. In the Roman City Quarter there are listening posts with induction loops as well as mobile induction equipment for guided tours (please reserve in advance). In the Military City's Amphitheatre the exhibition room is also equipped with an induction loop. 

Roman City Quarter
From the car park a ground guidance system takes one into the park grounds where there is a tactile orientation system. All the information on the notice boards are also in Braille. In addition short guide books in Braille and in larger writing can be purchased at the ticket office.

Military City's Amphitheatre 
All information boards are equipped with Braille.
 

Museum Carnuntinum
There is no tactile information or Braille in the current exhibition.

Contents of this page

• Status of compliance with requirements
• Non-accessible content
• Preparation of this accessibility statement
• Feedback and contact details
• Enforcement procedure

Archäologischer Kulturpark Niederösterreich Betriebsgesellschaft m.b.H. endeavors to ensure that its website at www.carnuntum.at and its online store at https://shop.carnuntum.at/ webshop/ in accordance with the Web Accessibility Act (WZG) and the Lower Austrian Web Accessibility Ordinance implementing EU Directive 2016/2102 of the European Parliament and of the Council of October 26, 2016, on the accessibility of the websites and mobile applications of public sector bodies.

Status of compliance with requirements

Due to the following incompatibilities and exceptions, the website is partially compliant with conformity level AA of the “Web Content Accessibility Guidelines – WCAG 2.1” and the applicable harmonized European standard EN 301 549 V3.2.1 (2021-03). The incompatibilities and exceptions are listed below.

Incompatibility with accessibility regulations

• For some images and graphics, the alternative text is not meaningful or is missing entirely (WCAG 1.1.1 Non-text Content).
• Some content in sliders is cut off at the sides when scaled up to 200% in the browser. In some cases, text content is also superimposed (WCAG 1.4.10 Overflow).
• Moving images should be pausable, but there is no pause button or similar (WCAG 2.2.1 Adjustable timing and 2.2.2 Pause, stop, hide).
• In some cases, the keyboard focus on logos and buttons is not clearly recognizable. In a few cases, the focus is not visible or elements cannot be controlled with the keyboard, e.g., checkboxes in forms (WCAG 2.1.1 Keyboard and WCAG 2.4.7 Focus Visible).
• The website is compatible with current assistive technologies such as screen readers. When opening and closing the menu, no status message is announced by screen readers (WCAG 4.1.3 Status Messages).
• PDF documents: Individual downloadable PDF files do not fully comply with accessibility requirements.
   

We are working on solving these problems:

• Alternative texts are being continuously added and optimized.
• We are continuously working on focus issues to further minimize them.
• Moving images will be equipped with a pause button by the end of 2025.

The content does not fall within the scope of the applicable legal provisions.

• Online maps and map services

This statement was created on November 25, 2025.

Website review

The website's compliance with the Web Accessibility Act implementing the requirements of EU Directive 2016/2102 was assessed in August 2025 in the form of an external test according to WCAG 2.1 at conformity level AA in July 2025. The homepage, contact options, five other representative subpages of the NÖKU website, and the homepages of the respective NÖKU companies were reviewed. Individual page content is regularly checked by the web editorial team when new content is published.

Review of the web shop:

Conformity was assessed through a combination of automated tests, manual checks, and external specialist reviews by JetTicket Software GmbH, Spitalstraße 5, 7350 Oberpullendorf, UID ATU 64585318, LG Eisenstadt, FN 317505w.

Last review: September 11, 2025.

External content such as the following was not included in the review:

• Social media accounts
• Third-party plugins such as Issuu, Podigee, etc.

If you notice any barriers that prevent you from using our website—problems that are not described in this statement, deficiencies in compliance with accessibility requirements—please let us know by email.

We will review your request and contact you as soon as possible.

Please send all messages and suggestions to roemerstadt@carnuntum.at

Please describe the problem and provide us with the URL(s) of the affected subpage of our website.

Römerstadt Carnuntum
Hauptstraße 1A
A-2404 Petronell-Carnuntum
T. +43 (0) 2163/3377-0
roemerstadt@carnuntum.at

If you are unable to complete your ticket purchase in the web shop, please contact: 
buchung@carnuntum.at

If you are not satisfied with the response you receive from the above contact, you can lodge a complaint with the Anti-Discrimination Agency of the Province of Lower Austria.

Contact: https://www.noe.gv.at/noe/Gleichbehandlung-Antidiskriminierung/Gleichbehandlung-Antidiskriminierung.html

These complaints will be examined by the Anti-Discrimination Agency to determine whether they relate to violations of the provisions of the Web Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the Province of Lower Austria or an institution associated with it.

If the complaint is justified, the Anti-Discrimination Agency must issue recommendations for action to the province of Lower Austria or the legal entities concerned and propose measures to remedy the deficiencies.

Further information on the complaint procedure and the complaint form